At Hedron FMCG, we strive to deliver high-quality FMCG and cleaning products to our customers in a timely and safe manner.

Order Processing Time

• All orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Duration

• Delivery usually takes 5–7 business days, depending on your location.
• Remote or non-serviceable areas may require additional delivery time.

Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout.
• Any special shipping offers or free shipping promotions will be clearly mentioned on the website.

Order Tracking

• Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp (where applicable).

Delivery Delays

• While we aim for timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or government regulations. Hedron FMCG shall not be held liable for such delays.

Return & Replacement Policy

Due to the nature of FMCG and cleaning products, returns are accepted only under specific conditions.

Eligible for Return / Replacement
You may request a return or replacement if:

• The product received is damaged
• The product is leaking
• You received an incorrect product
• The product has expired or is near expiry at the time of delivery

Return Request Timeline

• Return or replacement requests must be raised within 48 hours of delivery.
• Requests made after this period may not be accepted.

Conditions for Return

• The product must be unused and in its original packaging.
• Clear images or videos of the damaged or incorrect product must be shared for verification.

Non-Returnable Items

• Opened or used products
• Products damaged due to misuse or improper handling
• Items bought under clearance or special discount offers (unless damaged)

Refund Policy

• Once the return is approved, refunds (if applicable) will be processed within 7–10 business days.
• Refunds will be issued to the original mode of payment